Community Voice

Meet Harry, Janine and Tim, they’re all on our Community Voice group and they’ve helped us put this Annual Report together. In this section, Harry and Tim answer some questions about what Community Voice has been up to this year and what they’re most proud of.

Q: Tell us a bit about Community Voice and what its role within Ongo is?

Harry Mortimer: We are a resident group supported by Ongo Homes, and we represent the wider tenant community. We contribute to the way in which Ongo Homes delivers services to tenants and make recommendations on how services can be improved. We’ve been in place since 2007 and have been going from strength to strength since then.

Tim Mills: We meet on a monthly basis and could be described as the tenant led operational decision maker for Ongo.

Q:  What do you think are the biggest highlights for Community Voice over the last 12 months?

HM: Achieving a resident involvement accreditation was a big highlight for the group.

TM: As a group, Community Voice played a large part in supporting Ongo Homes to facilitate its move to ‘exempt charity status’. This was a big piece of work which went really well.

Q: What are you most proud of that Community Voice has been involved in over the last 12 months?

HM: Lot’s of the policies that we’ve been involved in is something I definitely feel proud about. We worked on making changes and improvements to the Neighbourhood Management policy, Recharge policy along with 25 other policies over the last 12 months.

TM: Something I’m very proud of was raising the issue of damp within some Ongo homes and discussing ways in which to tackle this issue.

Q: What things are you looking forward to most about the future?

HM: For me, I can’t wait to continue working in partnership with Ongo to keep making improvements for tenants. It’s great to think up new ways of working and to involve and empower tenants.

TM: Continuing to make sure Ongo is accountable to its tenants in an open and honest way is something I’m looking forward to being a part of.

Would you like to know more about the work of Community Voice and how you could get involved with Ongo? Contact our Customer Engagement Team for more info.